Refund Policy
Last updated: May 2026
1. Credit Pack Purchases
Credit packs are eligible for a full refund within 14 days of purchase, provided no credits have been used. Once any credits have been spent, the remaining credits are non-refundable.
2. Cancelled Sessions
If a student cancels a booked session more than 24 hours before the scheduled start time, the credit will be returned to their account. Cancellations within 24 hours of the session are non-refundable.
3. Tutor No-Show
If a tutor fails to attend a confirmed session, the student will receive a full credit refund automatically. Repeated no-shows by a tutor will result in account suspension.
4. Technical Issues
If a session cannot be completed due to technical issues on our Platform, the credit will be refunded. Technical issues on the user's side (internet, device) are not eligible for refund.
5. How to Request a Refund
To request a refund, contact us at support@koreanlive.live with your account email and the reason for the refund. We will process eligible refunds within 5–10 business days.